New Job Posting Available! - Community Tourism Coordinator (TAL - Yellowknife)
Tłı̨chǫ Adventures Ltd. is 100% Indigenous owned by Tłı̨chǫ Investment Corporation. We are currently looking for a Community Tourism Coordinator to join our team.
Based in Yellowknife, NT, the Community Tourism Coordinator is responsible for the day-to-day operations of a new tourism business under the tourism division, Tłı̨chǫ Adventures Ltd., and reports to the Director of Tourism. This key role is pivotal in ensuring safe, smooth day-to-day operations, financial performance, logistics, inventory control and guest satisfaction.
Key Responsibilities
Guest and Tour Services
- Oversee the day-to-day maintenance and upkeep of business assets, ensuring they are in excellent condition to ensure the safety, comfort, and efficiency for guests.
- Address any maintenance issues promptly and efficiently to provide a safe and comfortable environment for guests and staff.
- Maintaining excellent customer relations and quality services.
Public Relations and Marketing:
- Promote positive public relations by interacting with guests and addressing their needs and concerns.
- Represent the company at consumer trade shows and conferences and support marketing initiatives to represent a positive image for Tłı̨chǫ Adventures Ltd. in the tourism industry.
- Coordinate, support, and enhance marketing initiatives and in collaboration with the Director of Tourism.
- In coordination with the Director of Tourism, build alliances and partnerships with local businesses, vendors, travel trade, nonprofits, and other organizations.
- Promote a company culture that fosters teamwork, encourages top performance and high morale.
Safety and Environmental Protection/Preservation:
- Implement and enforce safety protocols to ensure the well-being of guests and staff/contractors.
- Foster an environment of environmental protection and preservation, adhering to sustainable practices.
Budgeting and Financial Management:
- Monitor the allocated budget to achieve financial goals and targets.
- Collaborate with the Director of Tourism to identify cost-saving opportunities and revenue-enhancing strategies.
Logistics:
- Responsible for guest services, logistics, personnel, inventory, delivery, vendor relationships, reporting and ensuring a smooth, safe, and efficient operation.
Company
- Following, applying, and adhering to TIC’s established and revised policies and procedures.
- Perform other operational duties in the absence of staff when required.
- Other duties as required to support the ongoing business operations.
Knowledge, Skills, and Abilities
- Previous experience as a tour guide, and/or applicable tourism or customer service roles.
- Strong organizational skills with the ability to prioritize and multi-task.
- Excellent communication, customer service skills and effective verbal and written communication skills.
- Ability to work with minimal supervision and maintain productivity.
- Ability to maintain a high level of accuracy and attention to detail.
- Proven client service orientation.
- Ability to meet continuous deadlines and demonstrated time management skills.
- Ability to maintain a professional standard of conduct and sound work ethics.
- Proven ability to communicate, both verbally and in writing, with management, contractors, and other stakeholders.
- Safety oriented with an ability to identify and address workplace hazards.
- Analytical and problem-solving skills.
- Ability to maintain confidentiality of financial and client information.
- Experience working in a multi-cultural, diverse environment demonstrating cultural awareness and sensitivity.
- Excellent stress management skills.
- Proficient computer skills including MS Office suite of applications (Excel, Word, Outlook, PowerPoint), QuickBooks and Point of Sale systems.
- Class 5 driver’s license and the ability to obtain a Class 4, if required.
- Ability to lift and carry loads up to 40 lbs.
- Valid First Aid/CPR.
- The ability to speak and understand the Tlicho language considered an assist.
Typically the above would be attained by:
Grade 12 Diploma and a minimum of 2 years of previous experience in tourism, hospitality, and/or customer service. A post secondary education in a tourism-related field is considered an asset.
Tłı̨chǫ Adventures Ltd. offers a competitive remuneration package and a comprehensive benefits package for our full-time positions.